Hello. 

I am a multi-disciplinary business design and user experience consultant hailing from sunny South Africa. If you would like to know more about me, please check me out on Linkedin or drop me a mail on the contact page.  Having traveled and worked both in South Africa and abroad, I have knowledge in directing design-led projects for a multitude of brands, companies and clients.

My core competencies are in the areas of business design, strategy and user experience. In addition I am skilled in the following areas: design thinking, workshop facilitation, narrative and visual-story telling, human-centred research and business strategy.

 
Business Design Business Design is a human-centred approach to innovation. It applies the principles and practices of design to help organizations create new value and new forms of competitive advantage. At its core, Business Design is the integration of customer empathy, experience design and business strategy.

Business Design

Business Design is a human-centred approach to innovation. It applies the principles and practices of design to help organizations create new value and new forms of competitive advantage. At its core, Business Design is the integration of customer empathy, experience design and business strategy.


User Experience & Service Design Interaction Design is "about shaping digital things for people's use", alternately defined as "the practice of designing interactive digital products, environments, systems, and services." User experience design  is the process of enhancing customer satisfaction and loyalty by improving the usability, ease of use, and pleasure provided in the interaction between the customer and the product. User-experience design is a sub-discipline of interaction design. It  is any aspect of a person's interaction with a given IT system, including the interface, graphics, industrial design, physical interaction, and the manual.

User Experience & Service Design

Interaction Design is "about shaping digital things for people's use", alternately defined as "the practice of designing interactive digital products, environments, systems, and services." User experience design  is the process of enhancing customer satisfaction and loyalty by improving the usability, ease of use, and pleasure provided in the interaction between the customer and the product. User-experience design is a sub-discipline of interaction design. It  is any aspect of a person's interaction with a given IT system, including the interface, graphics, industrial design, physical interaction, and the manual.

 
Strategic Innovation and Digital Strategy Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.

Strategic Innovation and Digital Strategy

Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.